SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of passiano.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of passiano.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely gorgeous 😍. I was expecting it to arrive in just some random box, but it actually came in a lovely gift box complete with a bow. The bear with its "I love you" inscription is so cute. I'm thrilled with it and definitely planning to buy another one.
This chic and cute statuette is just what I wanted! It arrived in a box with a soft inner lining, ensuring it wasn't damaged during shipping. The packaging looks really upscale, and the figure itself is such a mood booster.
This glass teddy bear is stunning and comes in beautiful packaging. It exceeded my expectations, and I highly recommend it to others looking for something special.
Absolutely stunning! I bought this Crystal Bear for my wife on our anniversary, and she was over the moon. The craftsmanship is remarkable, and it looks gorgeous on our mantle. A perfect keepsake for a special day.
I gifted this to my mother for Mother's Day, and she loved it! Only wish it was a bit larger, but still a wonderful gift.
This Crystal Bear was the highlight of my daughter's wedding gifts. It's so unique and beautiful. Highly recommend!
A beautiful and thoughtful gift that stands out. It’s a great way to show appreciation.
I received this as a Valentine's Day gift, and it's one of the most beautiful things I've ever received!!
Great quality and lovely design. I used these as gifts for guests at my sister's bridal shower, and everyone adored them. My only gripe is that they are a bit delicate, so handle with care.
I was looking for something unique for my best friend's retirement, and this bear was perfect. It's not just a gift; it’s a memento of our long friendship. She absolutely loved it.
The Crystal Bear is pretty, but it was smaller than I expected. However, it's still a lovely piece. Just make sure to check the dimensions before purchasing.
I bought a couple of these for my close family members, and they were a hit. So elegant and well made. Definitely adds a touch of luxury to the holiday season.
I got this for my girlfriend on our first anniversary, and she was in tears. The bear is lovely!
I can't get over how beautiful this Crystal Bear is! It's the perfect centerpiece for my living room. It's a constant reminder of my 60th birthday celebration. Worth every penny!
This product is amazing, both affordable and adorable. It's such a great find!