SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of passiano.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of passiano.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely adore my Cozy Cute Cat Fleece-Lined Winter Slippers! They snugly fit my feet, providing warmth and coziness without the unnecessary bulk. While they might not offer extensive arch support, they more than make up for it in comfort. These slippers are undeniably giftable – their adorable design makes them a perfect present for anyone who loves a blend of comfort and cuteness
I stumbled upon these adorable slippers and instantly knew they'd be the perfect birthday gift for my friend, a dedicated cat lover with a beloved grey cat. The slippers aren't just cute; they're crafted with care, offering both comfort and a charming style that's sure to bring a smile to anyone's face
I'm thoroughly impressed with my Cozy Cute Cat Fleece-Lined Winter Slippers. They're the epitome of comfort, fitting wonderfully and looking fabulous. I highly recommend them to anyone in search of a blend of style and coziness. A definite must-have for those chilly evenings at home
Seeing these whimsical slippers on my granddaughter's feet was a sight to behold! They are not just footwear; they're a piece of joyful art. The playful design brings a smile to our faces every time, and they're just as comfortable as they are visually pleasing
Creating mother-daughter matching sets with these slippers was a highlight of our Christmas. The quality and comfort are exceptional, and I can't wait to see the joy they bring to our daughters and granddaughters. They're the perfect combination of warmth, comfort, and adorable design
After my dog's unfortunate encounter with my first pair, I immediately replaced them with another pair of these comfy and warm slippers. They're a perfect match for my British blue cat, Winston, and add a cozy touch to my daily routine at home
I'm in love with these slippers! They strike the perfect balance between softness and sturdiness. The arch support and thick rubber sole make them ideal for quick outdoor trips. They're also an excellent choice for older individuals, thanks to the snug fit and non-slip sole
My wife, a devoted cat enthusiast, adores these slippers. It's rare to find a gift that she loves this much; she practically lives in them, only occasionally switching to her favorite cat socks. She constantly raves about their comfort and warmth
These slippers are a dream! Their rubber soles are perfect for quick outdoor errands. They're incredibly soft and cozy, ideal for lounging at home. Although a bit roomy for my slender feet, pairing them with socks creates the perfect fit
I wear these slippers every day; they're the ultimate house footwear. Surprisingly durable, they've survived outdoor use and multiple washes. Once they wear down, I'll definitely be purchasing another pair. Their comfort and resilience are unmatched
These slippers are a game changer for my winter evenings. The fleece lining is like a warm embrace for my feet, and the cat design adds a delightful charm. Perfect for those who appreciate a blend of whimsy and practicality in their home wear
From the moment I slipped these on, I knew they were special. The fleece lining is heavenly, and the cat embroidery brings a playful touch to my home attire. Ideal for anyone seeking a blend of style and comfort in their indoor footwear
Never have I found slippers that so perfectly capture the essence of home comfort. The fleece lining keeps my feet toasty, and the cat design is just adorable. These slippers have become an integral part of my home relaxation routine
As someone who adores all things cozy and cute, these slippers are a dream come true. The warmth they provide is unmatched, and the cat design is simply irresistible. A perfect gift for oneself or a loved one seeking comfort and style at home
I gifted these slippers to my partner, and they've been a hit! The comfort and warmth they provide are unparalleled, and the cute cat design always brings a smile. They're a delightful addition to our cozy evenings at home